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Returns & Cancellations

electric-fence.co.uk will deal with returns in a quick and straightforward manner. Whether it's an order cancellation or a fault - our customer service will be happy to help you.

30-day return guarantee without additional costs*

Cancellation returns:

If you decide not to keep an item, then you can return it to us within 30 days. You will receive a return label from us so that you may send the items back for free.

We reserve the right to process your return within a maximum of 7 working days of our receipt of the goods. A full or partial refund will then be issued within a maximum of 14 days of our receipt of the returned goods.

For a cancellation after the 30-day period, you will have to bear the costs of the return yourself. Please contact our customer service for the processing.

Hotline:0145 234 62 04 Mon - Fri | 8am – 4pm
Email:shop@electric-fence.co.uk

You will then receive a return label for completing the returns process. Once the product is returned to us, our workshop will check it is complete and in working order. We will then refund the purchase price as soon as the goods have arrived in our warehouse.

Returns for faulty items:

Have you received a faulty product? This is just as annoying for us as it is for you. We will resolve this for you as quickly as possible. Please contact our customer services to organise a return:

Hotline:0145 234 62 04 Mon - Fri | 8am – 4pm
Email:shop@electric-fence.co.uk

You will then receive a return label for completing the returns process for the item. Once the product is returned to us, our workshop will check it is complete and in working order or determine whether it needs repairing. We will then either repair it, refund the purchase price to you or send out a replacement.

Right of withdrawal for Consumers and model withdrawal form

a) Right of withdrawal for Consumers within distance selling contracts / conclusion of contracts in online-shop

Consumers – Consumer is every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession – may withdraw from their contractual declaration within contracts for valuable consideration under following conditions:

In case of contracts for one or more transportable goods that shall reach the Consumer in a single delivery, which are supplied separately or provided to the Consumer in several separate consignments:

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving reason.

The withdrawal period will expire after 30 days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us by e-mail at shop@electric-fence.co.uk of your decision to withdraw from this contract by an unequivocal statement. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement.

We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handing other than what is necessary to establish the nature, characteristics and functioning of the goods.

b) Model withdrawal form

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract by e-mail to shop@electric-fence.co.uk

 

- I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service (*) -Ordered on(*)/received on (*)

- Name of Consumer(s)

- Address of Consumer (s)

- Signature of Consumer(s) (only if this form is notified in writing)

Date

_______________
(*) Delete as appropriate

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We can help:

By phone

0145 234 62 04

Mon - Fri | 8am – 4pm

Email inquiries

shop@electric-fence.co.uk

www.electric-fence.co.uk
0145 234 62 04 | Mon - Fri | 8am – 4pm
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