Returns & Cancellations
electric-fence.co.uk will deal with returns in a quick and straightforward
manner. Whether it's an order cancellation or a fault - our customer service
will be happy to help you.
30-day return guarantee without additional costs*
If you decide not to keep an item, then you can return it to us within 30
days. You will receive a return label from us so that you may send the items
back for free.
We reserve the right to process your return within a maximum of 7 working days
of our receipt of the goods. A full or partial refund will then be issued within a maximum of 14 days of our receipt of the returned goods.
For a cancellation after the 30-day period, you will have to bear the costs
of the return yourself. Please contact our customer service for the processing.
Hotline:0145 234 62 04
Mon - Fri | 8am – 4pm
You will then receive a return label for completing the returns process.
Once the product is returned to us, our workshop will check it is complete and
in working order. We will then refund the purchase price as soon as the goods
have arrived in our warehouse.
Returns for faulty items:
Have you received a faulty product? This is just as annoying for us as it
is for you. We will resolve this for you as quickly as possible. Please contact
our customer services to organise a return:
Hotline:0145 234 62 04
Mon - Fri | 8am – 4pm
You will then receive a return label for completing the returns process for
the item. Once the product is returned to us, our workshop will check it is
complete and in working order or determine whether it needs repairing. We will
then either repair it, refund the purchase price to you or send out a replacement.
Right of withdrawal for Consumers and model withdrawal form
a) Right of withdrawal for Consumers within distance selling contracts / conclusion
of contracts in online-shop
Consumers – Consumer is every natural person who enters into a legal transaction
for purposes that predominantly are outside his trade, business or profession –
may withdraw from their contractual declaration within contracts for valuable consideration
under following conditions:
In case of contracts for one or more transportable goods that shall reach the
Consumer in a single delivery, which are supplied separately or provided to the
Consumer in several separate consignments:
Right of withdrawal
You have the right to withdraw from this contract within 30 days without
The withdrawal period will expire after 30 days from the day on which you
or a third party other than the carrier and indicated by you, acquires physical
possession of the last good.
To exercise the right of withdrawal, you must inform us by e-mail at firstname.lastname@example.org
of your decision to withdraw from this contract by an unequivocal statement.
You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication
concerning your exercise of the right of withdrawal before the withdrawal period
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments
received from you, including the costs of delivery (with the exception of the
supplementary costs resulting from other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than
14 days from the day on which we are informed about your decision to withdraw
from this contract. We will carry out such reimbursement using the same means
of payment as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as result of such
We may withhold the reimbursement until we have received the goods back,
or until you have supplied evidence of having sent back the goods, whichever
is the earliest.
You shall send back the goods or hand them over to us, without undue delay
and in any event not later than 14 days from the day on which you communicate
your withdrawal from this contract to us. The deadline is met if you send back
the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from
the handing other than what is necessary to establish the nature, characteristics
and functioning of the goods.
b) Model withdrawal form
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract
by e-mail to email@example.com
- I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract
of sale of the following goods(*)/provision of the following service (*) -Ordered
on(*)/received on (*)
- Name of Consumer(s)
- Address of Consumer (s)
- Signature of Consumer(s) (only if this form is notified in writing)
(*) Delete as appropriate