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Warranty conditions

I Warranty conditions for certain VOSS electrical products

The warranty applies to the following products:

VOSS.farming electric fence energisers

Mains energisers
  • VOSS.farming "DELTA 5"
  • VOSS.farming "TESLA 7"
  • VOSS.farming "XVi 15.000 DIGITAL"
  • VOSS.farming "XVi 20.000 DIGITAL"
  • VOSS.farming "impuls duo DV40 RF"
  • VOSS.farming "impuls duo DV120 RF"
  • VOSS.farming "impuls duo DV160 RF"
  • VOSS.farming "NVI 9000"
  • VOSS.farming "NVI 13000 DIGITAL"
  • VOSS.farming "NVI 15000"
  • VOSS.farming "Impuls V30"
  • VOSS.farming "Impuls V50"
  • VOSS.farming "Impuls V70"
  • VOSS.farming "Impuls V90"
  • VOSS.PET fenci M03
  • VOSS.PET fenci M05
  • VOSS.PET fenci M09
  • VOSS.farming "NV 5700"
12V Battery & Dual Power Energisers
  • VOSS.farming "HELOS 4"
  • VOSS.farming "SIRUS 8"
  • VOSS.farming "impuls duo DV40"
  • VOSS.farming "impuls duo DV80"
  • VOSS.farming "impuls duo DV120"
  • VOSS.farming "impuls duo DV160"
  • VOSS.farming "SIGMA 6"
  • VOSS.farming "GreenEnergy"
  • VOSS.farming "AVi 8000"
  • VOSS.farming "AVi 10000"
  • VOSS.farming "TERRA 3"
  • VOSS.farming "NOVAS 6"
  • VOSS.farming "SUPRA 9"
  • VOSS.farming Sunny 200
  • VOSS.farming Sunny 800
9V Battery Energisers
  • VOSS.farming "AURES 3"
  • VOSS.farming "KAPPA 7"
  • VOSS.farming "Extra Power 9V"
3V Battery Energisers
  • VOSS.farming "BV 110"

 

VOSS.farming heatable drinking bowls

  • 80770 | VOSS.farming Heatable Drinker "Thermo P25-230V" with Tube Valve, 30W
  • 80772 | VOSS.farming Heatable Drinker "Thermo P25-24V" with Tube Valve, 30W
  • 80774 | VOSS.farming Heatable Drinker "Thermo P25-230V plus" with Tube Valve, 72W
  • 80780 | VOSS.farming Heatable Drinker "Thermo S35-230V", 31W
  • 80782 | VOSS.farming Heatable Drinker "Thermo S35-24V", 31W
  • 80784 | VOSS.farming Heatable Drinker "Thermo S35-230V plus", 73W
  • 80786 | VOSS.farming Heatable Drinker "Thermo S35-24V plus", 73W

Note:
If the purchased product was defective at the time of transfer of risk, the buyer shall be entitled to the statutory claims for subsequent performance, withdrawal, reduction of the purchase price, compensation for damages or reimbursement of wasted costs in accordance with the Consumer Rights Act 2015 (CRA 2015).  The legal rights of the consumer are not limited by the warranty. The warranty applies in addition to the statutory rights.

  • Name and address of the guarantor: VOSS GmbH & Co. KG, Ohrstedt-Bhf. Nord 5, 25885 Wester-Ohrstedt
  • Warranty period: 3 years from the date of purchase. If a warranty case occurs during the warranty period, the warranty period is not extended.
  • Geographical coverage of the warranty: the warranty applies to all buyers based in the European Union and Switzerland.
  • Terms of the warranty:
    • (1) The warranty applies to products which show a defect due to manufacturing and/or material defects within the warranty period.
    • (2) In case of a warranty claim, the purchased product will be repaired, replaced or the purchase price refunded at the discretion of the guarantor. Shipping costs will only be reimbursed by the guarantor if he has expressly confirmed this beforehand.
    • (3) The warranty is only valid for the buyer and is not transferable.
  • Exclusion of warranty:
    • (1) The warranty does not apply if the defect is due to improper use and/or failure to observe the installation instructions, operating instructions and/or maintenance instructions.
    • (2) Furthermore, the warranty does not apply if the defect is caused by natural wear and tear, wear and tear dependent on use, overloading, wilful destruction, transport and accidental damage after receipt of the goods as well as repair and rectification attempts by the customer or third parties commissioned by him. Damage to the product caused by accessories that were not included in the delivery contents is also not covered.
    • (3) The warranty does not apply to accessories that are included in the delivery contents of the product.
      Enforcement of the warranty: to enforce a warranty, the buyer must send a letter to the above address or an e-mail to shop@electric-fence.co.uk describing the case of warranty. The buyer must prove the warranty by means of the invoice or other appropriate documents (e.g. order confirmation), on the basis of which the buyer, the date of purchase and the purchased product can be identified.
  • Enforcement of the warranty:
    To enforce a warranty, the buyer must send a letter to the above address or an e-mail to shop@electric-fence.co.uk describing the case of warranty. The buyer must prove the warranty by means of the invoice or other appropriate documents (e.g. order confirmation), on the basis of which the buyer, the date of purchase and the purchased product can be identified.

 


II Warranty conditions for conductor materials

The warranty applies to the following products:

Electric fence tape
  • 42810 | VOSS.farming Electric Tape 200 m/10 mm, 1x0.25 Copper + 3x0.20 STST, White-Black
  • 42812 | VOSS.farming Electric Tape 200 m /20 mm, 2x0.25 Copper + 4x0.20 STST, White-Black
  • 42814 | VOSS.farming Electric Tape 200 m / 40 mm, 3x0.25 Copper + 7x0.20 STST, White-Black
  • 43470/43470.5 | Electric Fence Tape "CLASSIC" 200m, 10mm, 4x0.16 StSt, White
  • 44140/44140.5 | VOSS.farming Electric Fence Tape 200 m, 20 mm, 5x0.16 STST, White
  • 44145 | VOSS.farming Electric Fence Tape 200m, 20mm, 5x0,16 STST, Yellow-Orange
  • 44150/44150.5 | VOSS.farming Electric Fence Tape 200 m, 40 mm, 9x0,16 STST, White
  • 44554/44554.4 | VOSS.farming Electric Fence Tape 250m, 10mm, STST, White, Basic Plus
  • 44564 | Electric Fence Tape 200m, 10mm, 1x0.3 Copper + 3x0.2 STST, White-Red
  • 44565 | Electric Fence Tape 200m, 20mm, 1x0.3 Copper + 5x0.2 STST, White-Red
  • 44566 | VOSS.farming Electric Fence Tape 200m, 40mm, 1x0.3 Copper + 9x0.2 STST, White-Red
  • 44598 | VOSS.farming Electric Fence Tape 250m, 10mm, 4x0.16 STST, Yellow-Orange, Basic Plus
  • 44673 | VOSS.farming Electric Fence Tape 200m, 12mm, 1x0.3 Copper +3x0.3 STST, White-Green
  • 44674 | Electric Fence Tape 200m, 20mm, 2x0.3 Copper + 4x0.3 STST, White-Green
  • 44675/44675.3 | Electric Fence Tape 200m, 40mm, 4x0.3 Copper + 6x0.3 STST, White-Green
  • 44707 | VOSS.farming Electric Fence Tape 200m, 40mm, 10x0.30 FE-ZN-Leg, Brown
  • 44925 | VOSS.farming Electric Fence Tape 200m, 20mm, 1x0,20 Copper + 3x0,20 STST
  • 44926/44926.3 | Electric Fence Tape 200m, 40mm, 1x0.20 Copper + 6x0.20 STST
  • 45586 | VOSS.farming Electric Fence Tape, 200 m/ 20 mm,Orange/Brown, 2x Cu + 4x SS, Expert Plus
  • 45587 | VOSS.farming Electric Fence Tape, 200 m/ 40 mm, Orange/Brown, 2x Cu + 8x SS, Expert Plus
  • 45590 | VOSS.farming Electric Fence Tape, 200 m/ 40 mm, Brown, 2x Cu + 8x SS, Expert Plus
Electric fence polywire
  • 42475 | VOSS.farming Electric Fence Polywire BRAID-X 400 m, 2x0.2 SS + 1x0.25 Cu, White/Orange
  • 42495 | VOSS.PET Polywire - 100m - 3x0,20 STST - Orange
  • 42497 | VOSS.PET Polywire - 100m - 3x0.20 Stainless Steel, Green
  • 42498 | 100m VOSS.pet Electric Fence Polywire, 1x0.2 Cu + 3x0.2 StSt, Green, Very High Conductivity
  • 42705 | 1000m VOSS.farming Electric Fence Polywire, 1 x 0.25 Cu + 2 x 0.25 SS, Black-Yellow
  • 42715 | 400m VOSS.farming Electric Fence Polywire, 3x0.25 Copper + 3x0.20 Stainless Steel, White-Black
  • 42716 | 1000m VOSS.farming Electric Fence Polywire, 3x0.25 Copper + 3x0.20 Stainless Steel, White-Black
  • 42718/42718.3/42718.5 | VOSS.farming Electric Fence Polywire 400 m 3 x 0.25 Cu + 3 x 0.20 SS, White-Red
  • 42720/42720.3/42720.5 | VOSS.farming Electric Fence Polywire 400 m 3x 0,25 Cu + 3x 0,20 SS, White
  • 42726 | 400m VOSS.farming Electric Fence Polywire, 2x0.25 Cu + 2x0.25 StSt, Blue, Profiline
  • 42728 | 1000m VOSS.farming Electric Fence Polywire, 3x0.25 Cu + 3x0.25 StSt, Blue, Profiline
  • 42735 | 400m VOSS.farming Electric Fence Polywire, 3x0.4 HPC/Ultra, White-Green, Profiline
  • 44501 | Electric Fence Polywire 250m, 3x0,16 STST, Yellow-Orange
  • 44645 | VOSS.farming Fence Polywire 400m, 3x0.25 Copper + 3x0.20 STST White-Green
  • 44800 | VOSS.farming Electric Fence Polywire 1000 m,1x 0.25 Copper + 8x 0,2 STST, White-Red
Electric fence rope
  • 42450 | VOSS.farming Electric Fence Rope 400 m 3x0.25 Copper + 3x0.25 Stainless Steel, Black/White
  • 42485 | VOSS.farming Electric Fence Rope BRAID-X 400 m, 6x0.2 StSt + 1x0.3 Cu, White/Orange
  • 42600 | VOSS.farming Electric Fence Rope 200m, Ø 6mm, 6x0.25 HPC®, High Performance Conductor, White
  • 42601 | VOSS.farming Electric Fence Rope 500m, Ø 6mm, 6x0.25 HPC® , High Performance Conductor, White
  • 42602 | VOSS.farming Electric Fence Rope 200m, Ø 6mm, 6x0.25 HPC®, High Performance Conductor, White-Green
  • 42604 /42604.3 | VOSS.farming Electric Fence Rope 200m, Ø 6mm, 6x0.25 HPC®, High Performance Conductor, White-Red
  • 44160/44160.5 | Electric Fence Rope 200m, 6mm, 7x0.20 Stainless Steel, White
  • 44611/44611.3 | VOSS.farming Electric Fence Rope 150m 6mm, 3x0.20 Copper + 6x0.20 STST
  • 44659/44659.2A | Electric Fence Rope 500m 6mm, 3x0.30 Copper + 3x0.3 STST, White-Green
  • 44661 | Electric Fence Rope 200m 8mm, 4x0.30 Copper + 4x0.3 STST, White-Green
  • 44676 | Electric Fence Rope 200m 6mm, 3x0.30 Copper + 3x0.3 STST, White-Green
  • 44960 | VOSS.farming Electric Fence Rope, 500m, 6mm, 5x0.2 StSt + 1x0.25 Cu, White/Green, Expert Plus
  • 45584 | VOSS.farming Electric Fence Rope, 400m, Orange/Brown, Profi Line

Note:
If the purchased product was defective at the time of transfer of risk, the buyer shall be entitled to the statutory claims for subsequent performance, withdrawal, reduction of the purchase price, compensation for damages or reimbursement of wasted costs in accordance with the Consumer Rights Act 2015 (CRA 2015).  The legal rights of the consumer are not limited by the warranty. The warranty applies in addition to the statutory rights.

  • Name and address of the guarantor: VOSS GmbH & Co. KG, Ohrstedt-Bhf. Nord 5, 25885 Wester-Ohrstedt
  • Warranty period: the warranty period is stated in the article description. If a warranty case occurs during the warranty period, the warranty period is not extended.
  • Geographical coverage of the warranty: the warranty applies to all buyers based in the following countries: Germany, Austria, Denmark, Estonia, Belgium, Luxembourg, Czech Republic, Netherlands, France, Great Britain, Poland, Slovakia, Slovenia, Hungary, Finland, Sweden, Estonia, Latvia, Lithuania, Romania, Switzerland and Ireland.
  • Terms of the warranty:
    • (1) The warranty refers to the UV resistance/mechanical properties of the product. Guaranteed is the resilience (elasticity, tension and breaking strength) of the PE monofilament threads in the conductor materials.
    • (2) In case of a warranty claim, the purchased product will be repaired, replaced or the purchase price refunded at the discretion of the guarantor. Shipping costs will only be reimbursed by the guarantor if he has expressly confirmed this beforehand.
    • (3) The warranty is only valid for the buyer and is not transferable.
  • Exclusion of warranty:
    • (1) A colour change due to UV exposure is not included.
    • (2) The warranty does not apply if the defect is due to improper use and/or failure to observe the installation instructions, operating instructions and/or maintenance instructions.
    • (3) Furthermore, the warranty does not apply if the defect is caused by natural wear and tear, wear and tear dependent on use, overloading, wilful destruction, transport and accidental damage after receipt of the goods as well as repair and rectification attempts by the customer or third parties commissioned by him. Damage to the product caused by accessories that were not included in the delivery contents is also not covered.
    • (4) The warranty does not apply to accessories that are included in the delivery contents of the product.
      Enforcement of the warranty: to enforce a warranty, the buyer must send a letter to the above address or an e-mail to shop@electric-fence.co.uk describing the case of warranty. The buyer must prove the warranty by means of the invoice or other appropriate documents (e.g. order confirmation), on the basis of which the buyer, the date of purchase and the purchased product can be identified.
  • Enforcement of the warranty:
    To enforce a warranty, the buyer must send a letter to the above address or an e-mail to shop@electric-fence.co.uk describing the case of warranty. The buyer must prove the warranty by means of the invoice or other appropriate documents (e.g. order confirmation), on the basis of which the buyer, the date of purchase and the purchased product can be identified.

 


III Warranty conditions for DogTrace products

The dealer warranty applies to the following products:

Remote trainers
  • DogTrace "D-Control EASY Small"
  • DogTrace "D-Control EASY"
  • DogTrace "D-Control EASY+"
  • DogTrace "D-Control easy+ mini"
  • DogTrace "D-Control 200+ mini"
  • DogTrace "D-Control 400"
  • DogTrace "D-Control 400+"
  • DogTrace "D-Control 440"
  • DogTrace "D-Control 1040"
  • DogTrace "D-Control 500+ mini"
  • DogTrace "D-Control 510 mini - One Touch"
  • DogTrace "D-Control 600"
  • DogTrace "D-Control 610"
  • DogTrace "D-Control 900+ mini"
  • DogTrace "D-Control 910 mini - One Touch"
  • DogTrace "D-Control 1000"
  • DogTrace "D-Control 1002"
  • DogTrace "D-Control 1010"
  • DogTrace "D-Control 1500+ mini"
  • DogTrace "D-Control 1510 mini - One Touch"
  • DogTrace "D-Control 1600+"
  • DogTrace "D-Control professional 1000"
  • DogTrace "D-Control professional 1002"
  • DogTrace "D-Control professional mini"
  • DogTrace "D-Control professional 1000 ONE"
  • DogTrace "D-Control professional 2000"
  • DogTrace "D-Control professional 2000"
  • DogTrace "D-Control professional 2000 mini"
  • DogTrace "D-Control professional 2000 ONE"
  • DogTrace "D-Control professional 2000 ONE"
  • DogTrace "AQUA Spray D-300"
  • DogTrace "AQUA Spray D-900"
GPS tracking system
  • DogTrace GPS X20 Series
  • DogTrace GPS X30 Series
  • DogTrace GPS X30T Series
Anti-bark collars
  • DogTrace "D-Mute SL"
  • DogTrace "D-Mute S"
  • DogTrace "D-Mute L"
  • DogTrace "D-Mute"
Invisible dog fences
  • DogTrace "D-Fence 101"
  • DogTrace "D-Fence 2002 (6th Sense)"
  • DogTrace "D-Fence" Additional Receiver
Ball throwing/ball dropping machines
  • DogTrace "d-balls"
  • DogTrace "d-balls mini"
  • DogTrace "d-ball UP"

Note:
If the purchased product was defective at the time of transfer of risk, the buyer shall be entitled to the statutory claims for subsequent performance, withdrawal, reduction of the purchase price, compensation for damages or reimbursement of wasted costs in accordance with the Consumer Rights Act 2015 (CRA 2015).  The legal rights of the consumer are not limited by the warranty. The warranty applies in addition to the statutory rights.

  • Name and address of the guarantor: VOSS GmbH & Co. KG, Ohrstedt-Bhf. Nord 5, 25885 Wester-Ohrstedt
  • Warranty period:3 years from the date of purchase. If a warranty case occurs during the warranty period, the warranty period is not extended.
  • Geographical coverage of the warranty: the warranty applies to all buyers based in the European Union and Switzerland.
  • Terms of the warranty:
    • (1) The warranty applies to products which show a defect due to manufacturing and/or material defects within the warranty period.
    • (2) In case of a warranty claim, the purchased product will be repaired, replaced or the purchase price refunded at the discretion of the guarantor. Shipping costs will only be reimbursed by the guarantor if he has expressly confirmed this beforehand.
    • (3) The warranty is only valid for the buyer and is not transferable.
  • Exclusion of warranty:
    • (1) The warranty does not apply if the defect is due to improper use and/or failure to observe the installation instructions, operating instructions and/or maintenance instructions.
    • (2) Furthermore, the warranty does not apply if the defect is caused by natural wear and tear, wear and tear dependent on use, overloading, wilful destruction, transport and accidental damage after receipt of the goods as well as repair and rectification attempts by the customer or third parties commissioned by him. Damage to the product caused by accessories that were not included in the delivery contents is also not covered.
    • (3) The warranty does not apply to accessories that are included in the delivery contents of the product.
      Enforcement of the warranty: to enforce a warranty, the buyer must send a letter to the above address or an e-mail to shop@electric-fence.co.uk describing the case of warranty. The buyer must prove the warranty by means of the invoice or other appropriate documents (e.g. order confirmation), on the basis of which the buyer, the date of purchase and the purchased product can be identified.
  • Enforcement of the warranty:
    To enforce a warranty, the buyer must send a letter to the above address or an e-mail to shop@electric-fence.co.uk describing the case of warranty. The buyer must prove the warranty by means of the invoice or other appropriate documents (e.g. order confirmation), on the basis of which the buyer, the date of purchase and the purchased product can be identified.

 


IV Manufacturer warranty

For other products the respective manufacturer offers a warranty. The exact warranty conditions are linked below.

Please note:
If the purchased product was defective at the time of transfer of risk, the buyer shall be entitled to the statutory claims for subsequent performance, withdrawal, reduction of the purchase price, compensation for damages or reimbursement of wasted costs in accordance with the Consumer Rights Act 2015 (CRA 2015). The statutory rights of the consumer are not limited by the manufacturer's warranty. The manufacturer's warranty applies in addition to the statutory rights.


If you have a complaint, please contact us!

Our customer service will be happy to help you.

Please contact us by email to:
shop@electric-fence.co.uk

Or by telephone:
01452 346 204
Mon - Fri | 8am – 4pm

Your VOSS Electric Fence team

0145 234 62 04 | Mon - Fri | 8am – 4pm
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