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Current information on deliveries, customer account and security

We know how important the products are for you and your animals. From 01.01.2021 the delivery times to the UK are much longer than they used to be. Due to the situation at the border, additional paperwork and new processes delivery to the UK may take up to 15 business days. We are working together with our partner UPS Germany to solve these issues as soon as possible and we should be in a better position by middle of March.

We are still here!

We are currently experiencing an extremely high number of queries and orders. There is a limited phone support. Emails are generally answered within 24 hours. All enquiries are treated as urgent. We only answer emails sent to No social media messages. A call back may be given, but it is limited to no more than 5 min per customer. We apologise for the inconvenience this may cause in advance. More staff is being trained at the moment.

Do you have questions about your shipment status?

After your order has been packed by us and handed over to the courier, you will receive a tracking number with a link to the courier’s website by e-mail. You can also check the status of your shipment here.

Your package is probably already on its way to you.

Redirect to dpd Redirect to UPS

Do you not know your parcel number?

No problem! Simply enter your email address and the postcode of the billing address and request your tracking link. Then you will receive your tracking information from your last order.

Frequently asked questions about ordering and delivery

Why does the tracking link not work?
Once the UK orders are shipped the information is transmitted to the Customs. Once the order is released by the German Customs there will be no further update until the order arrives in the UK. Once the order arrives to the UK it will be checked and released by the UK customs. Delivery to the UK is done only via UPS now.

Due to the high workload at UPS and DPD, there may be delays in the allocation of shipment numbers. Only when the parcel has been registered at one of the logistics centres will the tracking number be linked to a status and the information about the parcel updated. It may therefore take an additional one or two days for your tracking link to work as usual.

Why have I only received part of my order?
Under current circumstances, pre-packaged or easy-to-ship items may be processed faster than large, bulky or fragile items. As a result, you may receive multiple packages that may be delivered on different days. However, we will provide you with a unique tracking number and tracking link for each shipment.

Will the usual fast shipping remain?
We hope that delivery to the UK will get back to normal. 2-5 business days. Delivery to other countries is unaffected.

We thank you for putting your trust in our goods and services.

Stay safe and healthy

Your VOSS Electric Fence team

0145 234 62 04 | Mon - Fri | 8am – 4pm
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