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Current information on deliveries, customer account and security

Current UK Delivery: 2 - 6 business days. For more information about delivery times to the UK and other destinations please visit our Delivery page.

Do you have questions about your shipment status?

After your order has been packed by us and handed over to the courier, you will receive a tracking number with a link to the courier’s website by e-mail. You can also check the status of your shipment here.

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Do you not know your parcel number?

No problem! Simply enter your email address and the postcode of the billing address and request your tracking link. Then you will receive your tracking information from your last order.

COVID-19 Updates

To protect the health of our customers and employees, we also have a great responsibility to prevent the spread of the coronavirus. Therefore, we would like to keep you informed about the current situation.

What are the current delivery times?

The delivery times that can be seen on the article page of our website still apply. We make every effort to deliver your order within the stated delivery time by the logistics company, despite any circumstances.

Unfortunately, even we cannot influence the delivery time needed by our shipping service providers. We kindly ask for your patience and apologies for any delays.

Current circumstances also pose great challenges for us and our logistics partners. Most packages usually arrive within 2 - 7 days. Individual orders may be delayed. We ask for your understanding if the delivery times are longer than you are used to and apologise for any inconvenience.

What rules apply so that forwarding deliveries can be arranged smoothly?

In order for the delivery of forwarding goods to proceed smoothly and safely, it is essential that the following rules are noted and adhered to:

  • Compliance with the basic Corona hygiene rules is assumed;
  • Keep a distance of at least two metres from the employees of the forwarding company;
  • Wear mouth-nose protection at all times.

Please note:
If you are in quarantine, unfortunately the delivery cannot take place. Please let us know in good time.

Are there any changes to the return procedure?

The returns service is same as always. You will find further information within our cancellation policy.


Why does my tracking info only say "label created", but has not moved for such a long time?
If the tracking says "label created" it means that we have transmitted the label request for your order to the courier. Packing may take an extra day or two, in which case you will receive a "Your order is being packed" email from us.

Once packed the order will be put on the container where it awaits the release from the customs. Once it is granted UPS collect the container and once it gets a scan at the UPS warehouse the status of your shipment will change to "Shipped".

Due to the current COVID situation UPS and DPD may experience delays due to staff shortages.

I have an email saying that my items have been dispatched, where is my tracking number?
Once your order is packed the order information must be submitted to the Customs. Upon release a tracking number is generated. This normally happens within 24 hours of you receiving the email.

Can I pay more to have delivery sped up?
Currently we do not offer express delivery.

Do you deliver to Northern Ireland?
At the moment we do not. Our current goal is to make sure all orders to Great Britain are delivered without issues. Then we will add Northern Ireland, because it is a special case from the accounting point of view.

Are deliveries to Republic of Ireland affected by Brexit?
No, they are not. Current delivery times are 3-5 business days.

Why have I only received part of my order?
Under current circumstances, pre-packaged or easy-to-ship items may be processed faster than large, bulky or fragile items. As a result, you may receive multiple packages that may be delivered on different days. However, we will provide you with a unique tracking number and tracking link for each shipment.

Why do you have a UK phone number and UK website address if your warehouses aren’t in the UK?
We are a German company with warehouses currently in Germany. This information is stated in the Imprint. We have been in business for over 40 years and have several online shops across Europe. Having a UK number means our customers do not pay international charges when calling us.

We thank you for putting your trust in our goods and services.

Stay safe and healthy

Your Electric Fence team

0145 234 62 04 | (Mon - Fri | 09:00 – 15:00)
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