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Current information on deliveries, customer account and security

We know how important the products are for you and your animals. Every day we pack thousands of packages under high pressure. However, the delivery times can be longer than you are used to from us. You will always find the current delivery times on the product.

We are still here!

We are currently experiencing an extremely high number of queries and orders. Due to this fact we cannot answer phones at the moment. At the moment we need up to 48 hours to answer your emails. All enquiries are treated as urgent. We only answer emails sent to shop@electric-fence.co.uk. No social media messages. A call back may be given, but it is limited to no more than 5 min per customer. We apologise for the inconvenience this may cause in advance.

Do you have questions about your shipment status?

After your order has been packed by us and handed over to the courier, you will receive a tracking number with a link to the courier’s website by e-mail. You can also check the status of your shipment here.

Your package is probably already on its way to you.

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Do you not know your parcel number?

No problem! Simply enter your email address and the postcode of the billing address and request your tracking link. Then you will receive your tracking information from your last order.

Frequently asked questions about ordering and delivery

Why does the tracking link not work?
Due to the high workload at DPD and other service providers, there may be delays in the allocation of shipment numbers. Only when the parcel has been registered at one of the logistics centres will the tracking number be linked to a status and the information about the parcel updated. It may therefore take an additional one or two days for your tracking link to work as usual.

Why have I only received part of my order?
Under current circumstances, pre-packaged or easy-to-ship items may be processed faster than large, bulky or fragile items. As a result, you may receive multiple packages that may be delivered on different days. However, we will provide you with a unique tracking number and tracking link for each shipment.

Will the usual fast shipping remain?
We strengthen our teams every day. Should your order arrive delayed despite all efforts, we ask for your understanding.

What does "contact free delivery" mean?
At present, our courier only delivers to the door of your home. You do not need to sign for it, but you or someone you know need to be present.
Alternatively, you can arrange for the parcel to be left at a safe place. In doing so, you will help us and the driver a lot.

We thank you for putting your trust in our goods and services.

Stay safe and healthy

Your VOSS Electric Fence team

0145 234 62 04 | Mon - Fri | 8am – 4pm
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